Shipping and Returns
1. RETURN WINDOW
Customers have a 30-day period from the date of delivery to initiate a return or request a replacement. This window is strictly enforced to ensure the efficiency of our operations.
2. ELIGIBILITY FOR RETURNS
To qualify for a return, the following conditions must be met:
- Condition: Items must be in their original, unworn, or unused condition, complete with all tags and original packaging.
- Proof of Purchase: A receipt or proof of purchase is mandatory.
- Shipping Method: Items must be shipped back using a trackable shipping service.
- Costs: Original shipping costs are non-refundable.
3. RETURN SHIPPING
The customer is responsible for covering all return shipping fees. These fees are non-refundable and must be paid upfront. We strongly recommend using a trackable service, as we cannot guarantee receipt of your returned item.
4. ORDERING MULTIPLE SIZES
To maintain sustainable business practices, we discourage ordering multiple sizes with the intent to return those that do not fit. If you are unsure about sizing, please contact our support team at support@curiouscubs.co.
5. HOW TO INITIATE A RETURN
All returns must be pre-approved. To start the process, contact us at support@curiouscubs.co. Unauthorized returns sent without prior communication will not be accepted or processed.
6. ORDER CANCELLATIONS
Orders can be canceled within one hour of being placed. After this window, the order enters our processing system and can no longer be canceled.
7. EXCHANGES
To exchange an item, please contact our support team. You will be required to return the original item and provide a tracking number. Once the return is verified, we will process your new order.
8. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be applied to your original method of payment. Please note that banks and credit card companies may take additional time to process the refund.
DAMAGED OR DEFECTIVE ITEMS
In the event you receive a damaged or defective item, or if there is a warehouse fulfillment error:
- Notification: Contact us within 14 days of delivery at support@curiouscubs.co.
- Evidence: Provide clear photographs or video footage of the issue.
- Resolution: Upon verification, we will issue a free reshipment of the correct item.
Note: We do not offer refunds for damaged or defective items. By purchasing from Curious Cubs, you agree that a free reshipment is the sole resolution.
